What to Expect
Proliance Sports Therapy & Rehabilitation is a place where you’ll experience teamwork and collaboration with an emphasis on personalized care in order to meet your goals. Where you’re more than a patient, you’re a person on the road back to health and function.
We offer a different kind of rehabilitation and therapy experience, one our team is proud to share with you. We’re looking forward to partnering with you on your journey. Together, we’ll get you where you want to go.
Information for New Patients
Please fill out your New Patient forms prior to your first appointment. You can download our forms here. If you wish to fill out your paperwork on site, please arrive 15 minutes early to allow sufficient time to complete it.
What to Bring
Please bring your Physician referral if you have one, your current insurance card, and photo identification (for parents/guardians of minors), and a form of payment for any co-pays.
It’s important that each of our patients receive our full attention during each appointment. Accordingly, please plan to spend roughly an hour with us for each appointment. If you have a time constraint please let your therapist know when you arrive.
For your initial evaluation, loose fitting clothes are ideal to allow for a proper examination. For your following appointments, exercise shoes and athletic attire are the best choice to allow for optimal treatment.
General Clinic Information & Policies
We understand that you lead a busy life. Therefore, we will do our best when scheduling appointments to accommodate you. We recommend that you schedule additional follow up visits in advance in order to guarantee that we can secure the appointment times that best fit your schedule.
Your treatment plans are individualized and created based on your personal evaluation and progress. Because of this, it is our policy to schedule all of your appointments with the same therapist whenever possible.
Cancellation & Reschedule Policy
Your time and our time are valuable, please notify us with at least 24 hours’ notice if you are unable to keep your appointment so that we may offer that time to another patient.
Children and Animals
We love children, and pets too, but recovering requires your full attention. We ask that you please do not bring your children or pets (service animals allowed) with you to your appointments to ensure we can deliver the highest quality care to you and the other patients throughout the facility.
Physical Therapists enjoy direct access in the state of Washington, meaning you can see a Physical Therapist without a referral from your Physician. However, your insurance company may require that you have a referral in order for us to bill them for our services. Some insurance companies also require pre-authorization that may take up to 48 hours to complete.
If you are seeing us for Hand Therapy, the state of Washington does require a Physician’s referral for treatment.
Please provide us with your current insurance information when you call to schedule your first appointment. Benefit information is specific to each provider, plan, and member. We will call to verify your coverage and benefits before you are seen. This information is provided as a courtesy and does not guarantee payment. We strongly recommend that you also contact your insurance company to verify your outpatient Physical Therapy and/or Occupational Therapy benefits. For additional information, please contact our front desk staff or our billing office.
We accept and are contracted with most insurance companies, including but not limited to:
- Blue Cross/Blue Shield
- First Choice
- Healthcare Management Administrators (HMA)
- Kaiser/Group Health
- Medicare and Medicare supplemental plans (Issaquah Only)
We will also bill your open and allowed claim for:
- Department of Labor and Industries
- Sedgwick CMS
- Other Self-Insured Plans
- Personal Injury Protection (PIP) – Automobile claims
For questions regarding a bill or statement, please contact our billing office at 425-507-0733.
What Our Patients are Saying
We are so grateful for Emily’s wisdom and tenacity during our daughter’s injury. In every possible way, Emily exceeded our expectations. She advocated with the surgeon for us, she was creative in her approach to therapy, and she overturned many obstacles that came our way during recovery. But even more importantly, Emily was kind, fun, and compassionate with our daughter, making this painful journey back to health a positive experience. We have always felt like we were in excellent hands, literally! I cannot recommend Emily and her team enough.
After requiring surgery for a torn ACL due to a sports injury, Kiley Steinriede from Proliance Sports Therapy guided my journey to recovery from re-learning to walk to returning to play the sports I love. Kiley’s mix of real-world experience, attention to detail, empathy, motivation, care, humor and emotional support is what made it all possible. I couldn’t have done it without her.
I would not have had a successful rehabilitation experience were it not for Kiley. She was tirelessly diligent, attentive and knowledgeable about what was best for my post-op ACL rehab at each stage of the recovery process. But more importantly, her humor and care for me as an individual, not just a patient, was the greatest encouragement as I went through physical therapy. Because of her, I looked forward to coming in to sessions and her optimism and charisma no doubt expedited my rehabilitation.
Laura Browne has provided excellent and effective physical therapy to both myself and my husband in the past. Now, I am thankful to have her professional knowledge and caring treatment as I struggle with the dual problems of surgery recovery and recurrence of significant lymphedema near the surgical site. Laura fluidly adapts to the limitations that the lymphedema imposes on a “normal” path to surgery recovery, always finding effective exercises to substitute for ones that are not practical for the situation. Throughout, her communication is informative, honest, and encouraging. Laura Browne is a credit to the high standards Proliance seeks in their employees.
Kudos to Proliance Sports Therapy & Rehab for the superb treatment I’ve received over the past several months. A spring ski mishap resulted in my fractured arm near my shoulder and that led to surgery requiring a steel plate with several pins; in the same fall, I tore my rotator cuff in my ‘other’ arm. With both arms basically ‘out of commission’ I was scared and worried about how I’d ever use my arms normally again. Laura has amazed me with all of her knowledge and capability as she has led me through a PT Program that now has me functioning as normally as I was before… I am so thankful that I chose Proliance Sports Therapy for my rehab; should I ever need rehab again, I would choose Proliance in a heartbeat!
14 months ago I had total shoulder replacement on my right shoulder at Issaquah Proliance Orthopedics & Sports Medicine. Surgery went great! Started Physical Therapy 1 week later. My Therapist (Cathy Van Lith) discussed my goals with me and set a plan. Everybody is so friendly and nice and make you feel welcome – you feel like family. I still have a long way to go but I know I couldn’t be in better hands. I have friends that have recommended that have gone and they can’t thank me enough for the recommendation.
Only place I’ll go: In the past, we’ve had a hard time finding good medical care. My wife found Proliance via recommendation from her OB who had his hip replaced at Proliance. We have since had 2 surgeries each that have required intense physical therapy at Proliance in Issaquah. The net result is that I won’t go anywhere else in the future. My expectations have been exceeded by both the care I’ve received and the support to get through the PT. Sounds silly I suppose, but I feel like I’m treated like a person, not just a body part that needs fixing. I’ve worked with Emily specifically and her PTs are truly a standout, they are awesome, pushing you while supporting, plus have been completely connected with my surgeon and with each other. If you need care, this is a good choice.
Patrick understood how difficult it was for me to be sidelined and how frustrated I felt. He pushed me to work harder and celebrated with me when I would hit a goal. Patrick was realistic about timelines, knew when to push me and when to hold me back so I didn’t injure myself again. He also did a great job of making our sessions fun and different. I would highly recommend Proliance Sports Therapy & Rehabilitation. This group of people truly cares about your recovery, goals, physical and emotional well being and long term health. I now feel confident to trail run, bike, ski and have even learned how to rock climb!
Kyle Mark was amazing! He patiently rehabbed my knee back and specifically researched exercises that would support my love of tennis, after I tore my meniscus. I left after the expected period of time and was able to resume tennis. Unfortunately, I caused an additional issue within the knee while hiking shortly after recovery and, even though I had moved out-of-state, he suggested exercises to get me back on track. I am 100% back to normal and so thankful that he took the time and shared his knowledge with me. Proliance is lucky to have such a smart, caring and dedicated physical therapist in their office.
After finger surgery four years ago on my left hand and two years ago on my right hand. Stephanie helped me through many therapy appointments. She also instructed me on home exercises. She is very professional and will go the extra mile to get the results we both wanted. I would highly recommend her.