What to Expect
Proliance Sports Therapy & Rehabilitation is a place where you’ll experience teamwork and collaboration with an emphasis on personalized care in order to meet your goals. Where you’re more than a patient, you’re a person on the road back to health and function.
We offer a different kind of rehabilitation and therapy experience, one our team is proud to share with you. We’re looking forward to partnering with you on your journey. Together, we’ll get you where you want to go.
Information for New Patients
Paperwork
Please fill out your New Patient forms prior to your first appointment. You can download our forms here. If you wish to fill out your paperwork on site, please arrive 15 minutes early to allow sufficient time to complete it.
What to Bring
Please bring your Physician referral if you have one, your current insurance card, and photo identification (for parents/guardians of minors), and a form of payment for any co-pays.
Treatment time
It’s important that each of our patients receive our full attention during each appointment. Accordingly, please plan to spend roughly an hour with us for each appointment. If you have a time constraint please let your therapist know when you arrive.
Attire
For your initial evaluation, loose fitting clothes are ideal to allow for a proper examination. For your following appointments, exercise shoes and athletic attire are the best choice to allow for optimal treatment.
General Clinic Information & Policies
Scheduling
We understand that you lead a busy life. Therefore, we will do our best when scheduling appointments to accommodate you. We recommend that you schedule additional follow up visits in advance in order to guarantee that we can secure the appointment times that best fit your schedule.
Your treatment plans are individualized and created based on your personal evaluation and progress. Because of this, it is our policy to schedule all of your appointments with the same therapist whenever possible.
Cancellation & Reschedule Policy
Your time and our time are valuable, please notify us with at least 24 hours’ notice if you are unable to keep your appointment so that we may offer that time to another patient.
Children and Animals
We love children, and pets too, but recovering requires your full attention. We ask that you please do not bring your children or pets (service animals allowed) with you to your appointments to ensure we can deliver the highest quality care to you and the other patients throughout the facility.
Referrals
Physical Therapists enjoy direct access in the state of Washington, meaning you can see a Physical Therapist without a referral from your Physician. However, your insurance company may require that you have a referral in order for us to bill them for our services. Some insurance companies also require pre-authorization that may take up to 48 hours to complete.
If you are seeing us for Hand Therapy, the state of Washington does require a Physician’s referral for treatment.
Insurance
Please provide us with your current insurance information when you call to schedule your first appointment. Benefit information is specific to each provider, plan, and member. We will call to verify your coverage and benefits before you are seen. This information is provided as a courtesy and does not guarantee payment. We strongly recommend that you also contact your insurance company to verify your outpatient Physical Therapy and/or Occupational Therapy benefits. For additional information, please contact our front desk staff or our billing office.
We accept and are contracted with most insurance companies, including but not limited to:
- Regence
- Premera
- Blue Cross/Blue Shield
- United
- Aetna
- Cigna
- First Choice
- PacifiCare
- Healthcare Management Administrators (HMA)
- Kaiser/Group Health
- Uniform
- Medicare and Medicare supplemental plans (Issaquah Only)
We will also bill your open and allowed claim for:
- Department of Labor and Industries
- Sedgwick CMS
- Broadspire
- Other Self-Insured Plans
- Personal Injury Protection (PIP) – Automobile claims
For questions regarding a bill or statement, please contact our billing office at 425-507-0733.
What Our Patients are Saying
How long will my first Physical Therapy session be?
The first session typically lasts one hour and consists of a comprehensive evaluation. Time permitting; your initial session might also include education regarding your diagnosis/condition, expectations and prognosis, instruction in a home exercise program, manual therapy, and/or therapeutic exercises. You and your therapist will develop a treatment plan that is tailored to your specific needs and recovery.
How long will my follow-up Physical Therapy sessions be?
Physical Therapy sessions range from 45 to 90 minutes depending on your specific needs but you can plan for 60 minutes on average. Your therapist will work with you to determine what is best for you and your schedule.
How many treatment sessions will I have?
Commonly, patients will attend Physical Therapy 1-3 times per week until you reach your goals. Your PT plan of care and number of visits will be determined by your physical therapist during your first visit and will depend on your diagnosis, stage of healing, and your commitment to your own recovery. Together, you and your physical therapist will develop a plan of care based on your goals for recovery.
How do I schedule an appointment?
We understand that you lead a busy life. Therefore, we will do our best when scheduling appointments to accommodate you. We recommend that you schedule additional follow up visits in advance in order to guarantee that you can get the appointment times that fit your schedule. We can often accommodate same day appointments. Click here to request an appointment online.
What should I bring to my first appointment?
Please bring the following items to your first appointment:
- A prescription (if your insurance requires one) from your referring provider
- Your current insurance card
- Photo identification
- A form of payment for any co-pays
- In the case of a worker’s compensation claim or an automobile accident, bring any case manager or insurance adjuster contact names, phone numbers, and claim number
- You may also download our new patient forms and complete them prior to your appointment. Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation
- Please wear comfortable clothing that allows easy access to your problem area(s) as well as athletic shoes that will allow you to perform exercises and activities in our gym comfortably and safely
Will insurance cover my treatment?
Most insurances cover Physical Therapy; however, you should check with your insurance carrier about the details of your specific plan. As a courtesy, our office will contact your insurance company to determine your coverage based on your individual policy.
Do you accept Medicare?
Yes, we accept Medicare insurance.
What should I wear for a Physical Therapy appointment?
Please wear clothing that allows easy access for the Therapist to evaluate your problem area(s). We recommend wearing comfortable loose-fitting clothing that is appropriate for the area which you are being treated. For example, if you are being seen for knee pain, wear shorts, whereas if you are being seen for shoulder pain, a tank top would be appropriate. Should you accidentally forget to bring a change of clothes, we have clothing available for you to change into. To learn what to expect at your first visit click here.
Do you offer free parking?
Yes, we offer free convenient parking.

