Frequently asked questions
How long will my first Physical Therapy session be?
The first session typically lasts one hour and consists of a comprehensive evaluation. Time permitting; your initial session might also include education regarding your diagnosis/condition, expectations and prognosis, instruction in a home exercise program, manual therapy, and/or therapeutic exercises. You and your therapist will develop a treatment plan that is tailored to your specific needs and recovery.
How long will my follow-up Physical Therapy sessions be?
Physical Therapy sessions range from 45 to 90 minutes depending on your specific needs but you can plan for 60 minutes on average. Your therapist will work with you to determine what is best for you and your schedule.
How many treatment sessions will I have?
Commonly patients will attend Physical Therapy 1-3 times per week until they reach their goals. Your PT plan of care and number of visits will be determined by your physical therapist during your first visit and will depend on your diagnosis, stage of healing, and your commitment to your own recovery. Together, you and your physical therapist will develop a plan of care based on your goals for recovery.
Do you make custom foot orthotics?
Issaquah Clinic: Emily Windham, PT, DPT, and Clinic Director, is the foot and ankle specialist at our Issaquah clinic and uses her expertise to fabricate full custom foot orthotics and Vasyli Medical customizable inserts through a detailed examination process and gait analysis.
Bellevue Clinic: Jennifer Bryant, PT, DPT is our specialist in gait analysis at the Bellevue clinic. She conducts thorough analysis and a detailed examination before fabricating either Nolaro semi-custom or well full custom orthotics depending on your needs.
Click here to learn more about custom foot orthotics and what to expect the day of your evaluation.
Will I receive my orthotics the same day as my evaluation with the PT?
No, the standard fabrication and delivery time from the lab for your custom foot orthotics is 2-3 weeks. When your orthotics arrive from the lab, we will contact you to return for a follow-up visit to fit the orthotics in the shoes you plan to wear with them. It is possible to expedite the delivery for an extra shipping charge if necessary. Please ask a customer care specialist at the front desk for details on scheduling an orthotics appointment. We will do our very best to work with you so that you receive your orthotics in a timely manner.
How do I schedule an appointment?
We understand that you lead a busy life. Therefore, we will do our best when scheduling appointments to accommodate you. We recommend that you schedule additional follow up visits in advance in order to guarantee that you can get the appointment times that fit your schedule. We can often accommodate same day appointments. Click here to request an appointment online.
What should I bring to my first appointment?
Please bring the following items to your first appointment:
- A prescription (if your insurance requires one) from your referring provider
- Your current insurance card
- Photo identification
- A form of payment for any co-pays
- In the case of a worker’s compensation claim or an automobile accident, bring any case manager or insurance adjuster contact names, phone numbers, and claim number
- You may also download our new patient forms and complete them prior to your appointment. Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation
- Please wear comfortable clothing that allows easy access to your problem area(s) as well as athletic shoes that will allow you to perform exercises and activities in our gym comfortably and safely
Will insurance cover my treatment?
Most insurances cover Physical Therapy; however, you should check with your insurance carrier about the details of your specific plan. As a courtesy, our office will contact your insurance company to determine your coverage based on your individual policy.
Do you accept Medicare?
Yes, the Issaquah clinic accepts Medicare insurance but the Bellevue clinic does not.
What should I wear for a Physical Therapy appointment?
Please wear clothing that allows easy access for the Therapist to evaluate your problem area(s). We recommend wearing comfortable loose-fitting clothing that is appropriate for the area which you are being treated. For example, if you are being seen for knee pain, wear shorts, whereas if you are being seen for shoulder pain, a tank top would be appropriate. Should you accidentally forget to bring a change of clothes, we have clothing available for you to change into. To learn what to expect at your first visit click here.
Do you offer free parking?
Yes, we offer free convenient parking.
What our Patients are Saying
We are so grateful for Emily’s wisdom and tenacity during our daughter’s injury. In every possible way, Emily exceeded our expectations. She advocated with the surgeon for us, she was creative in her approach to therapy, and she overturned many obstacles that came our way during recovery. But even more importantly, Emily was kind, fun, and compassionate with our daughter, making this painful journey back to health a positive experience. We have always felt like we were in excellent hands, literally! I cannot recommend Emily and her team enough.
After requiring surgery for a torn ACL due to a sports injury, Kiley Steinriede from Proliance Sports Therapy guided my journey to recovery from re-learning to walk to returning to play the sports I love. Kiley’s mix of real-world experience, attention to detail, empathy, motivation, care, humor and emotional support is what made it all possible. I couldn’t have done it without her.
I would not have had a successful rehabilitation experience were it not for Kiley. She was tirelessly diligent, attentive and knowledgeable about what was best for my post-op ACL rehab at each stage of the recovery process. But more importantly, her humor and care for me as an individual, not just a patient, was the greatest encouragement as I went through physical therapy. Because of her, I looked forward to coming in to sessions and her optimism and charisma no doubt expedited my rehabilitation.
Laura Browne has provided excellent and effective physical therapy to both myself and my husband in the past. Now, I am thankful to have her professional knowledge and caring treatment as I struggle with the dual problems of surgery recovery and recurrence of significant lymphedema near the surgical site. Laura fluidly adapts to the limitations that the lymphedema imposes on a "normal" path to surgery recovery, always finding effective exercises to substitute for ones that are not practical for the situation. Throughout, her communication is informative, honest, and encouraging. Laura Browne is a credit to the high standards Proliance seeks in their employees.
Kudos to Proliance Sports Therapy & Rehab for the superb treatment I’ve received over the past several months. A spring ski mishap resulted in my fractured arm near my shoulder and that led to surgery requiring a steel plate with several pins; in the same fall, I tore my rotator cuff in my ‘other’ arm. With both arms basically ‘out of commission’ I was scared and worried about how I’d ever use my arms normally again. Laura has amazed me with all of her knowledge and capability as she has led me through a PT Program that now has me functioning as normally as I was before... I am so thankful that I chose Proliance Sports Therapy for my rehab; should I ever need rehab again, I would choose Proliance in a heartbeat!
14 months ago I had total shoulder replacement on my right shoulder at Issaquah Proliance Orthopedics & Sports Medicine. Surgery went great! Started Physical Therapy 1 week later. My Therapist (Cathy Van Lith) discussed my goals with me and set a plan. Everybody is so friendly and nice and make you feel welcome - you feel like family. I still have a long way to go but I know I couldn’t be in better hands. I have friends that have recommended that have gone and they can’t thank me enough for the recommendation.
Only place I’ll go: In the past, we’ve had a hard time finding good medical care. My wife found Proliance via recommendation from her OB who had his hip replaced at Proliance. We have since had 2 surgeries each that have required intense physical therapy at Proliance in Issaquah. The net result is that I won’t go anywhere else in the future. My expectations have been exceeded by both the care I’ve received and the support to get through the PT. Sounds silly I suppose, but I feel like I’m treated like a person, not just a body part that needs fixing. I’ve worked with Emily specifically and her PTs are truly a standout, they are awesome, pushing you while supporting, plus have been completely connected with my surgeon and with each other. If you need care, this is a good choice.
Patrick understood how difficult it was for me to be sidelined and how frustrated I felt. He pushed me to work harder and celebrated with me when I would hit a goal. Patrick was realistic about timelines, knew when to push me and when to hold me back so I didn't injure myself again. He also did a great job of making our sessions fun and different. I would highly recommend Proliance Sports Therapy & Rehabilitation. This group of people truly cares about your recovery, goals, physical and emotional well being and long term health. I now feel confident to trail run, bike, ski and have even learned how to rock climb!
Kyle Mark was amazing! He patiently rehabbed my knee back and specifically researched exercises that would support my love of tennis, after I tore my meniscus. I left after the expected period of time and was able to resume tennis. Unfortunately, I caused an additional issue within the knee while hiking shortly after recovery and, even though I had moved out-of-state, he suggested exercises to get me back on track. I am 100% back to normal and so thankful that he took the time and shared his knowledge with me. Proliance is lucky to have such a smart, caring and dedicated physical therapist in their office.
After finger surgery four years ago on my left hand and two years ago on my right hand. Stephanie helped me through many therapy appointments. She also instructed me on home exercises. She is very professional and will go the extra mile to get the results we both wanted. I would highly recommend her.