What to Expect
Proliance Sports Therapy & Rehabilitation is a place where you’ll experience teamwork and collaboration with an emphasis on personalized care in order to meet your goals. Where you’re more than a patient, you’re a person on the road back to health and function.
We offer a different kind of rehabilitation and therapy experience, one our team is proud to share with you. We’re looking forward to partnering with you on your journey. Together, we’ll get you where you want to go.
Information for New Patients
Paperwork
Please fill out your New Patient forms prior to your first appointment. You can download our forms here. If you wish to fill out your paperwork on site, please arrive 15 minutes early to allow sufficient time to complete it.
What to Bring
Please bring your Physician referral if you have one, your current insurance card, and photo identification (for parents/guardians of minors), and a form of payment for any co-pays.
Treatment time
It’s important that each of our patients receive our full attention during each appointment. Accordingly, please plan to spend roughly an hour with us for each appointment. If you have a time constraint please let your therapist know when you arrive.
Attire
For your initial evaluation, loose fitting clothes are ideal to allow for a proper examination. For your following appointments, exercise shoes and athletic attire are the best choice to allow for optimal treatment.
General Clinic Information & Policies
Scheduling
We understand that you lead a busy life. Therefore, we will do our best when scheduling appointments to accommodate you. We recommend that you schedule additional follow up visits in advance in order to guarantee that we can secure the appointment times that best fit your schedule.
Your treatment plans are individualized and created based on your personal evaluation and progress. Because of this, it is our policy to schedule all of your appointments with the same therapist whenever possible.
Cancellation & Reschedule Policy
Your time and our time are valuable, please notify us with at least 24 hours’ notice if you are unable to keep your appointment so that we may offer that time to another patient.
Children and Animals
We love children, and pets too, but recovering requires your full attention. We ask that you please do not bring your children or pets (service animals allowed) with you to your appointments to ensure we can deliver the highest quality care to you and the other patients throughout the facility.
Referrals
Physical Therapists enjoy direct access in the state of Washington, meaning you can see a Physical Therapist without a referral from your Physician. However, your insurance company may require that you have a referral in order for us to bill them for our services. Some insurance companies also require pre-authorization that may take up to 48 hours to complete.
If you are seeing us for Hand Therapy, the state of Washington does require a Physician’s referral for treatment.
Insurance
Please provide us with your current insurance information when you call to schedule your first appointment. Benefit information is specific to each provider, plan, and member. We will call to verify your coverage and benefits before you are seen. This information is provided as a courtesy and does not guarantee payment. We strongly recommend that you also contact your insurance company to verify your outpatient Physical Therapy and/or Occupational Therapy benefits. For additional information, please contact our front desk staff or our billing office.
We accept and are contracted with most insurance companies, including but not limited to:
- Regence
- Premera
- Blue Cross/Blue Shield
- United
- Aetna
- Cigna
- First Choice
- PacifiCare
- Healthcare Management Administrators (HMA)
- Kaiser/Group Health
- Uniform
- Medicare and Medicare supplemental plans (Issaquah Only)
We will also bill your open and allowed claim for:
- Department of Labor and Industries
- Sedgwick CMS
- Broadspire
- Other Self-Insured Plans
- Personal Injury Protection (PIP) – Automobile claims
For questions regarding a bill or statement, please contact our billing office at 425-507-0733.